Privacy Policy

Who we are

This Privacy Policy describes how Blackgate IT Solutions (“we”, “us”, or “our”) collects, uses, and shares information in connection with our website at blackgate.ph and the GoHighLevel sub-account services we provide.

We are based in Bertese, Quezon, Nueva Ecija 3113, Philippines. You may contact us at [email protected] or +63 992 334 1525 / WhatsApp and +63 927 540 2778 / WhatsApp.

This page is provided for formality and transparency. It is not legal advice.

Information we collect

Depending on how you use our services, we may collect:

• Account information, such as your name, email address, phone number, and billing details needed to set up and maintain a GoHighLevel sub-account
• Payment information processed by third-party payment providers (we do not store full card numbers)
• Usage information, such as pages visited, device and browser type, and approximate location derived from IP address
• Communications you send us, including support requests, billing questions, and messages via email, phone, or WhatsApp

How we use information

We use information to:

• Provide, maintain, and support GoHighLevel sub-account access
• Process subscriptions, renewals, and related billing
• Respond to inquiries and provide customer support
• Operate, secure, and improve our website and services
• Comply with legal obligations and enforce our terms

Sharing of information

We may share information with:

• GoHighLevel and related platform providers, as required to provision and operate your sub-account
• Payment processors that handle checkout, billing, and wallet transactions
• Service providers who assist with hosting, communications, or operations, under appropriate confidentiality obligations
• Authorities when required by law, or to protect our rights, users, or the integrity of the service

We do not sell your personal information.

Cookies and analytics

Our website and the GoHighLevel platform may use cookies or similar technologies for essential site functions, session management, and high-level analytics. You can control cookies through your browser settings. Disabling certain cookies may affect how the site works.

Data retention and security

We retain information for as long as needed to provide the service, meet billing and legal requirements, and resolve disputes. Access to stored data in a GoHighLevel sub-account depends on an active subscription. After cancellation, the sub-account remains available for 30 days, then it is deleted, as described in our Sub Account Policy. Blackgate PH has no interest in using or claiming your business data.

We take reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and contact

You may request access to, correction of, or deletion of personal information we hold, subject to legal and contractual limits. To make a request, email [email protected].

If you no longer wish to receive operational or billing messages related to your account, contact us. Some messages are required to operate the service.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. Continued use of the website or services after an update constitutes acceptance of the revised policy.

Related policies

See also our Terms of Service, Cancellation/Refund Policy, and Sub Account Policy.